The Kuwaiti Directorate General of Civil Aviation (DGCA) has warned that sanctions may befall private carrier Wataniya Airways by September 6 if the airline does not improve its services after customers repeatedly complained about flights delays and cancellations.
The DGCA threatened to revoke the airline’s license if the company fails to address complaints.
The warnings came Sunday after lawmakers and the Kuwaiti Crown Prince Sheik Nawaf Al-Ahmad Al-Jaber Al-Sabah sounded the alarm when the airline passengers were stranded Saturday in Istanbul, Baku, and Sarajevo over lack of aircrafts, Gulf Business reports.
The Crown Prince on Saturday evening instructed the government to fly back home citizens affected by Wataniya flights cancellations. The lawmakers on Sunday requested explanation for the cancellations and demanded compensation for affected passengers, according to the media.
The airline argued that it was short of aircrafts in view of a larger summer rush for flights than expected. It however reassured the DGCA that it will amend the situation.
Wataniya Airways returned to business in July 2017 following a six-year hiatus. The firm currently operates four A320 family aircraft on routes that cross the Middle East, Africa, Asia and Europe.
In July, it signed, via its exclusive aircraft provider Golden Falcon Aviation, an order of 25 Airbus A320neo jets worth around $2.8bn at list prices.